Frequently Asked Questions
Need help with something? Try these frequently asked questions below...
DO I HAVE TO BE A MEMBER TO SEE YOUR CLOTHING? AND PRICES?
You have to be a certified retailer to shop our wholesale items. For pricing and availability please call us at 212-629-8888 or drop us an email here.
DO YOU HAVE A SHOWROOM?
Yes, we are located at 141 West 36th street, NYC, NY. 10018. You’re welcome to stop by Monday Through Friday 10 am – 6:00 pm. We're also open on certain Sundays but please call in advance to confirm.
HOW CAN I BECOME A REGISTERED RETAILER?
We must be able to confirm the existence of your clothing business before we ship any order. To expedite shipping of your order, please be sure to put your store address or website URL on your registration. Otherwise, shipping will be delayed until we are able to confirm the existence of the business.
I HAVE A QUESTION THAT IS NOT ANSWERED HERE.
Please email us at email@example.com or call 212-629-8888
DOES YOUR COMPANY ALLOW YOUR CLOTHING TO BE SOLD ON MARKETPLACES AND SOCIAL MEDIA SITES SUCH AS AMAZON, EBAY, FACEBOOK, INSTAGRAM, ETC?
Yes. However, we check every webstore that wants to sell Nancy Yang Fashions to confirm that the quality of the site and that the type and quality of the products offered on the site match our brand image of Nancy Yang Fashions.
DOES YOUR COMPANY SUPPLY UPC NUMBERS?
No, we do not.
DO YOU SHIP ORDERS INTERNATIONALLY?
Yes, we ship worldwide.
ARE YOU AWARE OF ANY ISSUES WITH INTERNATIONAL SHIPMENTS?
We suggest that our clients who choose international shipping make a note of the tracking number we email them and keep in close contact with their customs office to assure delivery without an issue.
WHAT PRICE MUST I CHARGE FOR YOUR CLOTHING?
You may charge whatever you wish. However, please note you may see our MSRP on garment hangtags.
WILL THE PRICE I AM CHARGED INCLUDE BROKERAGE & CUSTOMS FEES AND TAXES?
No. Knowing about and paying any fees or taxes is your responsibility.
WILL THE CLOTHING HAVE A NANCY YANG FASHION LABEL ON THEM?
Yes. We carry 2 labels (NbyNancy) & (Nancy Yang)
WILL NANCY YANG FASHIONS SEW MY LABEL ON THE GARMENTS BEFORE SHIPPING
Not at this time unless authorized by Nancy Yang in advance.
MAY I SEW MY OWN LABEL ON YOUR CLOTHING?
No, the Nancy Yang Fashions label must be kept unless prior arrangements have been made with Nancy Yang.
WHAT IS YOUR RETURN POLICY?
All orders are final and cannot be returned or exchanged unless a return authorization number has been given by one of our sales associates. Claims for shortages or damages must be made within one week of receipt of order. Please inspect all items upon arrival. Claims of dissatisfaction for any other reason must be made within 10 days of receipt of the style. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether you want a refund or exchange Email: firstname.lastname@example.org. Styles returned because of dissatisfaction (not damages) must be in original packaging. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Nancy Yang Fashions.
WHAT IS YOUR COMPANY POLICY ON LOST SHIPMENTS?
If your continental U.S, shipment does not arrive, we will ship a replacement within 2 weeks after the original shipment date. We will issue a refund 30 days after the original ship date. For orders shipped outside the continental U.S., we will ship a replacement within 30 days after the original ship date and will issue a refund 6 weeks after the original ship date.
WHAT IS THE ADDRESS YOU SHIP FROM? WHERE DO I SHIP A RETURN?
Nancy Yang Fashions 141 West 36th street, NYC, NY. 10018. Please obtain a return authorization number first.
WHAT TERMS OF PAYMENT DO YOU ACCEPT?
W accept Amex, Discover, MasterCard and Visa credit cards & PayPal.
HOW DO I REQUEST A RETURN?
Please email us your return request, noting the style number, the reason for the return, the name of the company that we shipped to, and whether you want a refund or an exchange. email@example.com or call 212-629-8888
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
You can reach our customer service representatives at 212-629-8888. from 10AM - 6PM E.S.T Monday - Friday or via E-mail at firstname.lastname@example.org, Emails will typically be responded to within 24 hours.
WHEN DO YOU CHARGE MY CREDIT/DEBIT CARD FOR PRE-ORDER OR BACKORDER ITEMS?
We charge only when all items are picked and ready to ship.
WHERE IS THE SIZE CHART ON YOUR WEBSITE? ARE YOUR SIZES U.S. SIZES?
On the product detail page, click on SIZE CHART or on our website’s footer. Our sizes are U.S. sizes. NOTE: SIZE CHART IS NOT YET UPDATED
CAN ORDERS PLACED ON MY WEBSITE BE AUTOMATICALLY PLACED ON YOUR WEBSITE?
Sorry, not at this time.
HOW QUICKLY WILL MY ORDER SHIP?
If items are in stock they will normally ship within the next business day.
DO I NEED TO BUY A MINIMUM AMOUNT OF UNITS?
Normally A full pre-pack is needed to place an order but exceptions are made.
WHERE IS YOUR CLOTHING MADE?
Manufactured in China and distributed from the US.
MAY I USE YOUR PRODUCT IMAGES?
Yes. Use of our product images (from the DOWNLOAD PRODUCT IMAGES link on style pages) is approved. This does not apply to our Lookbook, promotional or editorial images and banners.
WHERE CAN I FIND PRODUCT IMAGES?
Use the DOWNLOAD PRODUCT IMAGES link on each style's page.
IS IT POSSIBLE TO DOWNLOAD ALL PRODUCT IMAGES AT ONE TIME?
Sorry, not at this time.
WHAT SHIPPING OPTIONS DO YOU OFFER? MAY I SEND YOU MY OWN SHIPPING LABEL OR USE MY OWN SHIPPING ACCOUNT?
We can ship by any carrier you want. If the carrier you wish to use is not offered, please advise us of your preferred ship method and we will try to accommodate your request if possible. You also have the option of faxing or emailing a label to us but please confirm the weight and package dimensions from us before you create the label. Please note that the Ship From address on the label must be from our warehouse address: 141 West 36th street, NYC, NY. 10018
MAY I USE YOUR LOOKBOOKS IMAGES? MAY I USE YOUR PROMOTIONAL OR EDITORIAL IMAGES AND BANNERS?
If you are pre-approved to use our Lookbook images, a credit to Nancy Yang Fashions. must accompany each image. You may not use any promotional or editorial image or banner.
MAY I USE THE SAME STYLE NAME AND DESCRIPTION THAT IS ON THE NANCY YANG FASHIONS WEBSITE?
Yes. You may use any style # you wish.
WHAT ARE YOUR SHIPPING COSTS AND HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We cannot estimate shipping costs or arrival times. Cost and time in transit depend on the package weight and dimensions, where the package is being shipped and the type of shipping chosen at checkout. Please use the UPS, FedEx, DHL, USPS etc. websites to estimate shipping costs and times. We ship from NYC 10018